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Online Training Software: Top 3 Skills Customer Service Teams Need for Effective Service

Poor customer service is often one of the reasons why first-time and even loyal customers turn to your competitors. Regardless of whether it’s before, during, or after sales, exceptional customer service is a key ingredient in customer retention and loyalty. Regular training of your customer service team is therefore important for business. Jigsaw’s online training software affords organizations the convenience of training their teams at any given time.

One may observe that customer service is at its finest before sales; primarily because they want to close the deal and make a sale. Attentive, alert, and ready to please, customer service representatives always have their best foot forward before and during sales. The horror stories come after the sale has been made.

It has been said numerous times by different company owners or leaders of the organization that employees are a business’ best asset. Don’t give them room to become a liability, and instead, conduct regular trainings to hone their skills and help them develop new ones. With online training software on hand, you can conduct your trainings even before the need arises.

Here are the Top 3 skills that every customer service representative must possess:

1. Effective communication. Effective communication is at the core of an exceptionally delivered customer support service. Apart from clear and concise statements, answers or inquiries about the customer’s concern, effective communication means, more than anything, listening to what the customer is saying. And the goal is to provide assistance as best they could without having to defend the company, product, or in some instances, an employee with whom the customer had a disagreement.

2. Knowledge. Suffice it to say that a customer support representative who doesn’t know what he or she is talking about—one with very little knowledge of the company’s products and services—is not in a position to provide proper assistance to the customer. Knowledge is power, and in this case, knowledge could translate to a satisfied customer.

Flexibility. Flexibility in customer service entails being able to adapt to every type of customer. Each customer is unique and has his or her own quirks and preferences. To be able to deliver exceptional customer service, the representative should be flexible enough to ‘accommodate’ the customers’ individuality.

It’s also important to include patience here. A customer support representative needs to have patience—lots of it, because as mentioned, every customer is different; and they respond differently as well to the kind of assistance that the representative provides. Patience, in a way, is the glue that holds all of these elements together.

If you would like to learn more about Jigsaw’s online training software, you are encouraged to request for a demo here.

Online Corporate Training Solutions: Empowering Organizations Across Industries

In today’s business landscape, changes occur at a faster pace. With innovations being introduced to various industries more frequently, shifts in trends, practices, and buying behaviors occur more frequently as well. Keeping up with these changes sometimes require training sessions to equip entire teams with a new set of skills. Jigsaw’s online corporate training solutions provide organizations with the necessary tools to effectively train each member; ultimately giving them a competitive edge over others in their industry.

To put it another way, for any business to not only survive in this digital age, but more importantly, to thrive and excel, addressing these changes as soon as they come has become a critical component, internally and externally. Online corporate training tools that can be customized according to modules and personalized according to the teams’ specific needs become an indispensable ‘ally’ in giving the organization a competitive edge.

The key factor here is to address these changes as soon as they come. To do that, training tools need to be readily available, anytime. The beauty of an online training platform is that not only do you have the right tools at your disposal at any given time, but more importantly, they can be accessed by the attendees or trainees from wherever they are.

Do you need to “train” an employee that you sent to another location for an important business transaction with a VIP client? You don’t have to wait for that employee to get back to the office before you can conduct that training with him or her. With the virtual platform accessible from anywhere, the employee can start the training module even while still out of the office.

In like manner, if you have a team whose members are spread out across different branches or off-site locations, you can gather all of them immediately from wherever they are to collaborate and communicate in real time through your virtual board room.

The “portability” factor provided by online training solutions enables organizations to not only keep up with changes in their industry, but more so, to provide proper training to all employees—training that provides them with knowledge and skills specific to their roles in the organization while catering to their needs and requirements. Customizable, affordable, and portable all make for a great online corporate training solution—and this can empower your organization.

With their enhanced skillset, and newly-developed skills through real-time virtual training, your employees are able to effectively adapt to industry changes at a level that is more than above average.

To experience the Jigsaw difference, you may request for a demo here.

Online Training Software for Product Training: Top 3 Reasons Why Your Organization Needs It

Have you ever approached a sales person or a store employee to ask about the new product they recently launched only to be given blank stares or incoherent answers? Chances are this turned you off, and you left without making a purchase. This is where online training software will come in handy.

The above scenario is precisely what you should avoid at all costs when you’re launching a new product. You don’t want to turn off a potential customer because the employee they talked to couldn’t communicate to them the value of your new product. Give your employees the information they need to prevent such incidents from ever occurring.

Here are the Top 3 reasons why you should conduct a product training for all your employees prior to product launch:

1. Information. Information about your new product isn’t restricted to the specifications of the product itself. If anything, the specs should be the last point of discussion on your product training—or at least, not the first one to be highlighted. Above it was mentioned that it’s important to impart to customers the value of the product, and this should be the focus of the Information module in your customized online training software. Simply put, discuss the value that the product provides to your customers. What are the benefits of using the new product? How will it enhance your audiences’ lives?

2. Effective communication. When your employees have all the necessary information about your new product, they become more confident; and confidence is a key factor in effective communication. It’s also important to note here that effective communication in terms of disseminating product information generally means giving brief, concise information—straight to the point, to help them make a quick, informed decision.

3. Good impression. An employee who is knowledgeable about the product makes a good first impression by answering all questions to each clients’ satisfaction. This is generally the first step in building trust.

All of these are key components to an effective and efficient product launch. And with Jigsaw’s online training software, you can conduct your product trainings even without being in the same location as your employees. And with the modules readily accessible any time, they can go back to these whenever the need arises.

If you need more information about our online training solutions, or you would like to experience using the software before purchase, you may request for a demo here.

Top 3 Reasons Why Organizations Should Embrace Online Corporate Training

Technology has changed the way we live, work, and conduct business with others. In large part, it has enhanced our lives in and out of the office. Take, for example, required training for new hires, executives, leaders, and specific departments or teams within the organization. With online corporate training tools, training sessions can be made more efficient.

In digital jargon, this is known as “disruptive technology.” Disruptive technology is an innovation that basically disrupts an existing practice, process, or standard of operations by challenging the way it has always been done. This usually happens when a product or service alters, in a way, more traditional practices or standards. The main point of such technology is to enhance the lives of anyone who uses it.

With everything becoming digital these days, from communications to business presentations, tasks that once took several days to accomplish can now be done in a matter of hours. Such is the benefit of embracing digital disruption. Online corporate training is an example of disruptive technology.

Online training platforms have been around for several years now, but it wasn’t until recently (two or three years ago) that they finally took off as organizations began embracing them. If you are still undecided about whether to go in the direction of online training or not, here are three reasons that could finally help you decide to adopt it as your go-to corporate training solutions:

1. Training tools are immediately available. With online training solutions, you have the necessary tools on hand (before the need even arises), which means training can be done at a moment’s notice.

2. Communicate and collaborate in real time. Jigsaw’s online training software features tools that allow for real-time collaboration and communication between teams. Monitoring internal processes regularly allows leaders to discover issues long before they become problems that could potentially affect operations on a larger scale. The software makes it easier to communicate through a secure internal platform.

3. Cost-efficient training solutions. Organizations that use online corporate training solutions from Jigsaw have saved on training expenses. With training tools that can be customized per their need and requirements, development of training modules is made easier, and with the elimination of paper-based modules, costs are reduced significantly. Additionally, logistical issues are completely eliminated because training modules can be completed on the go; wherever and whenever.

To experience the Jigsaw difference, we recommend that you try the product yourself. To request for a demo, please click here.

Why Virtual Training Is Essential

It’s no secret that the majority of today’s society spends an increasing amount of time peering, working, lurking and essentially living on their computers. Although virtual, these computer environments have physical characteristics that are just as real as those of an office space or traditional classroom. Virtual environments emulate a natural and multi-dimensional environment that students and business people can use every day.

Virtual training is driven by the need to effectively train a more dispersed population that is growing at a steady rate. A society that includes multi-generational and millennial workers must have training tools and resources that appeal to a varied audience with the same amount enthusiasm and interest. From a cost standpoint, it allows organizations the ability to provide valuable training, opportunities, and experiences for employees while avoiding travel costs and lost time from the job. Virtual training can provide an engaging and immersive experience that allows participants to connect and interact with both the instructors and their peers.

When implemented successfully, and with the right technology, virtual training can be very effective and efficient. However, the technology must offer an immersive learning environment as opposed to a web conferencing type system and delivery must include activity-based projects and hands-on learning. And the training session should include the three components of learning: knowledge, experiential and application.

The technology should provide a comprehensive solution that features multidimensional training tools, an immersive learning environment and ease of use. Tools that are typically present in web conferencing products are limited to things like chatting, polling and some whiteboard capabilities. Leading virtual training platforms to include additional tools such as collaborative boards, individual and immersive learning options, role play recording, breakout rooms that function will full project details, videos and the ability to have activity based learning will be the most successful in engaging participants for optimal learning.

The development of virtual training platforms and programs must provide the instructor and participant with tools that allow them to communicate frequently, confirm learning is occurring, present information in different media formats to keep things from getting boring and keep the content engaging and collaborative. This approach to learning is quite different than the traditional web conferencing focus or asynchronous platforms. The content for virtual training must be designed with participant engagement in mind. It must be developed in a way that is aimed at promoting full engagement, application learning, retention through a comprehensive learning and training strategy. Virtual training will not be successful or effective without visuals, engagement, and collaboration that can be personalized and offers hands-on access to each learner.

Virtual Training

Jigsaw Virtual Training

Facilitators and trainers must be skilled communicators in order to deliver compelling virtual training. The failure of facilitators to interact and connect with students or manage their environments effectively typically comes from limitations of the technology used, relying totally on a PowerPoint as the training tool and the inability to actively engage students in the learning process.

Benefits of Virtual Training
For all of the challenges that physical, event-based training can pose for learners and training decision-makers alike, virtual instructor-led training (VILT) offers a compelling, cost-effective and results-oriented solution to those challenges by:

▪ Offering a highly adaptive, effective and continuous learning model that focuses on application and reinforcement of new knowledge and skills over time
▪ Allows learners to train from the field with minimal disruption to productivity
▪ Includes a variety of complementary activity based tools for disseminating training content and materials in
formats that meet a diverse range of learning styles
▪ Provides the trainer confirmation that the participants have truly learned the information and can apply what
they learned to improve their performance
▪ Allows participants to immediately apply what they learn to the job
Virtual instructor-led training programs to offer a number of strategies to engage participants:
▪ A rich virtual learning environment with high learning production values
▪ Facilitator dialogue rather than facilitator monolog
▪ Collaboration among the learning group, including breakout rooms for small group projects
▪ Multimedia content, including dynamic videos and graphics, used to illustrate key concepts
▪ A variety of tools within the learning platform to facilitate a multi-dimensional flow of information across the
learning community

One of the most important aspects of virtual training learning is for the participant to be able to apply what they’ve learned in the real world. In order to ensure that, virtual training provides:

▪ Focus on the practical application of new approaches and tools
▪ Integration of all components of the learning environment including learning, application, peer collaboration
and performance coaching
▪ Contains applied work assignments that put learning into action
▪ Provides a forum for learners to share the results of their work assignments and receive feedback from peers
and the instructor

Virtual instructor-led training offers an opportunity to establish clear communication not only between trainers and learners but also between learners. This means, if implemented effectively, a virtual training session can not only help learners achieve learning goals, but it brings them closer together to form effective teams. Virtual training thrives in the transfer of knowledge through cutting-edge tools that help course authors create the best possible learning experience for learners resulting in better outcomes and performance. And, it is critical that the platform captures the engagement and performance analytics so the organization fully understands the value of the training programs.

How to Choose the Right Online Training Software

Without a doubt, the online training software industry is showing no signs of slowing down in terms of overall growth. More and more organizations are utilizing online training software to deliver employee training, while individual learners are turning to online training courses to build upon and acquire new skills. As a result, a lot more busy professionals are turning to online training courses to receive these benefits; thanks to their “work from anywhere” convenience and often affordable price points. However, with so many options available, it can be hard to know what training option is right for you.

Here are a few tips that you can consider:

1. Know your audience. Before buying an online training software, know your audience. Take into account their age, their learning needs and their attitude toward online learning. In many organizations, online learning is predominantly used by the younger crowd, while the older employees prefer face-to-face training. Some organizations have a majority of incumbent workers who are reluctant to lay a finger on technology, let alone use it to learn. If there is a mixture of young, new, and incumbent workers in your organization, it’s important that all these groups are able to relate to, and derive knowledge from, the course that you choose for them.

2. Choose simple programs that work. Online training gives employees the option to work from anywhere. As a result, the online training course itself must be concise, precise, up-to-date and easily accessible. A short online training course will download quickly and easily, making it readily accessible to your employees anywhere and everywhere. This also means that there won’t be too much fuss in setting up a simple, working course. A short online training course will only contain information that is relevant as well.

3. Buy online training software from a reliable provider. Whether it is customized online training courses or off-the-shelf online courses, do a deep dive into the backend services provided by the company. Does the provider have a reliable customer support team in place? A reliable customized content provider will have a technical team that supports any technical issues. Jigsaw is the leading edge, multi-dimensional, virtual personalized learning platform. Our online training software features interactive multimedia sharing, participant engagement tools and a reporting mechanism to effectively assess each training, session or class.

To know more about our online training software and other programs, you may contact us at (877) 571 0004.

Corporate Training Software Trends to Watch Out for

Technology-based training programs are incredibly efficient. Not only do companies save time and money by eliminating the time and cost of on-site instruction,corporate training software solutions have also been proven to be much more successful at improving participation and retention of material. The advantages of training software are obvious. It’s also starting to become one of the hottest training trends in recent years. Let’s take a look at the other corporate training trends:

1. Business-centric learning. The idea of business-centric learning came onto many people’s radar last year, after a survey showed that about 40% of businesses were developing their learning strategy in alignment with business needs. Business-centric is focused on information for the learner that supports the business needs of the company. In like manner, business-centric learning involves aligning the learners’ needs with the business needs. There are two major factors necessary for effective business-centric learning. First, the business goals of the training must be clearly defined. Second, the relationship between the business goals and the training must be measureable. New technologies that enable advanced data collection and analytics can provide support for companies making the switch to business-centric learning.

2. Video-based learning. Massive open online courses (MOOCs) and other forms of online training have ushered in the era of video. Research has shown that more than 80% of learning takes place visually and that a combination of video and audio demonstrations are effective ways to learn tasks. Today, all it takes is a computer to produce a training video. As a result, video-based learning is being used more and more, not just in online courses but in traditional and blended courses as well.

3. Multiple learning formats. In addition to more video, we are seeing much more variety and flexibility in the use of learning formats. In the past, training was usually delivered either one way or another—either instructor-led training or virtual learning in a seminar or as a tutorial. But thanks to both the BYOD (bring your own device) movement, in which employees use their personal smartphones and tablets for business purposes, and new multimedia technologies, training formats can be tailored both to the content and to the needs of the learners. Blended courses, responsive design, and mobile learning are three of the ways this trend is currently manifesting.

To know more about our corporate training software and other programs, please feel free to contact us at (877) 571 0004.

Using Online Training Software in Different Fields

As options for online learning continue to expand, a growing number of entrepreneurs are using online training software to keep their staff on the cutting edge. Using tools for online training, including videos, apps, and webinars, rather than sending employees to expensive training seminars or bringing in pricey consultants to train on site, can save startups and growing businesses both money and time.

Corporate and management training. In the past, corporate training was one of the least cost effective elements of business. It required hiring specialists in Human Resource Development which resulted in loss of employee productivity and often was hit or miss in effecting the most desired results. Jigsaw’s platform changes the dynamics of virtual training for better results in the corporate environment. Both facilitators and learners receive real time confirmation that learning is occurring. Each person can determine the data most important to them and then independently review that information in different formats that meet their learning styles.

Virtual learning. If you run or manage an educational organization, you undoubtedly discuss ways to make the classroom and learning experience better. For one thing, finding a learning solution that delivers consistent results across all levels of your organization is probably a tall order. All too often, traditional learning options are so cumbersome and difficult to manage that educational organizations are never able to implement them properly. Jigsaw differs from all other virtual learning environments in its multi-dimensional learning approach. It allows students to optimize their learning experience inside a virtual classroom personally designed for them. Students can personally review specific data to ensure their individual understanding of the material. Also, activity tools engage and track each student’s performance in real time.

Healthcare training. For doctors with remote patients, Jigsaw enhances the relationship and lines of communication between healthcare teams and the patients they treat. Using the virtual learning platform, doctors, physician assistants or nurses can review relevant information, instructions and treatment plans using Jigsaw’s tools, such as video, presentation, image gallery and documents library. They can receive real time confirmation that the patient and his family understand what is being presented. They have the opportunity to see the patient virtually and assess how they are doing directly after returning home.

For inquiries or to learn more about our online training software, platforms, and other programs, please feel free to contact us at your convenience. You may reach us at (877) 571 0004.

Empowerment through Corporate Training Software

Having empowered employees is the dream of every leader. All managers want people who show initiative by taking on and completing tasks with little guidance. Have you ever considered using corporate training software to empower your employees, especially on the leadership side? One of the greatest skills an effective manager can have is the ability to coach and to empower their staff. Using corporate training software can help your managers achieve their empowerment goals quickly. Here are some ways on how managers and other leaders can use technology to empower their people:

1. Encourage open communication. So many companies are built on top-down communication from management. Employees in this environment feel there is no purpose in taking a stand since they have no direct channel and don’t feel like they will have an impact. Using a training software program makes the employee feel that they are able to speak up since training doesn’t follow a rigid set of rules and structure the way traditional training does. Inputs and suggestions are freely given and asked for.

2. Reward self-improvement. Many leaders complain that employees are stagnant but do little to help them grow. In such cases, management somehow has the idea that promotion and money are sufficient enough to get people to advance. More often than not however, people don’t have the resources or knowledge of what to do. Budget dollars and time toward management and personal development training. Help employees set a plan for growth and reward them as they advance. They’ will be grateful and apply their newly learned skills as they step up to leadership opportunities. Corporate training software allows you to do all these activities with minimal cost.

3. Encourage safe failures. Many employees, by their very nature, are adverse to risks. If they work in an environment where the boss is always correcting them before they have a chance to execute, they will constantly look for approval before taking action or worse, simply avoid any new or dynamic action. Give employees the opportunity to try new things in a way that won’t put the company in danger. Create milestone checkpoints or set up laboratory environments where people can test new ideas and learn from the failures as well as the successes. Soon enough your employees will gain understanding and feel comfortable innovating.

To know more about our corporate training software and other programs, please feel free to contact us at (877) 571 0004.

Reasons to Use Virtual Training Software for Businesses

Do business owners really need virtual training software for businesses? Here are ways to assess if you need this for your business or not.

Instructor-led training (ILT) used to be the primary way to train employees across the nation; but times are changing. It’s now a global economy. Your teams are scattered throughout the country and employees are working remotely. Virtual training provides the much-needed flexibility that teams are looking for. Whether you have team members scattered throughout the country or the world, virtual training can bring them together for team-based training in our live virtual classroom.

Aside from efficiency, it’s cost effective too! Having someone come on-site could be too expensive, never mind having the whole team travel out anywhere. That’s why virtual training software are the best value, delivering the same high-quality, customized training without any travel or logistics costs.

To know more about virtual training software for businesses and other training courses, contact us at (877) 571 0004.

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